News this month that the company’s profits are largely unchanged from 2023 at USD32.3bn, with revenues up 8%, has done little to stem the outpouring of public frustration at the escalating costs, diminishing coverage and labyrinthine bureaucracy of health insurance which followed Thompson’s murder.
The demographics of an ageing United States will drive ever higher healthcare costs, further challenging insurance business models.
Some states are legislating to limit private equity’s involvement in the consolidation of the healthcare sector to control costs.
Public anger at insurance companies reducing coverage and raising premiums extends across the broader insurance landscape.
Insurance companies will downplay the use of artificial intelligence in denial of service decisions to soften their public image.
