How to approach process benchmarking in facilities management: catering services in the UK National Health Service

Based largely on a series of reports and written guidelines to NHS trust members of the Unit for Facilities Management Research Health Service Forum who took part in a comprehensive and collaborative “catering benchmarking” exercise. Aims to introduce the concept of “process benchmarking” in the context of facilities services and demonstrate the relevance and use of generic process analysis. Also aims to assist those who wish to become involved in such exercises by guiding them at the planning, information gathering and analysis stages.