Facilities performance measurement

States that performance measurement is a technique often used throughout organizations, particularly in manufacturing. However, it is not used that frequently, or particularly well, throughout facilities management. Seeks to address this missed opportunity by presenting in outline the principles and process of performance measurement and the benefits it can bring when used in an appropriate way. Sets out some examples of its use in facilities management, together with an introduction to the work of the British Institute of Facilities Management (BIFM) in establishing a Measurement Protocol.