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Aims to provide a conceptual framework for describing maintenance standards in relation to built assets, i.e. buildings as a special class of long‐life durable assets that are fundamental to most business operations. Advocates the definition of maintenance standards by evaluating two key variables that are inherent in establishing built asset maintenance demands irrespective of the nature of business the asset may be supporting; classification of maintenance actions and effectiveness of maintenance actions. Describes the evaluation methodology based on a simple four‐quadrant matrix.

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