Achieving best value from information systems: a case study of information systems analysis for a local authority property department

This paper is a case study methodology which was developed to investigate the overall information management within a local authority land and buildings department. Areas of concern are highlighted and consequences of inaction discussed. Alternatives and recommendations are provided with the aim of developing techniques for quantifying aspects of information management. The methodologies employed for functional analysis, the phases of the study, key deliverables and techniques for quantifying the costs and benefits of adopting an information management strategy are also discussed.