Integration of modern HRM practices across contractor boundaries in FM

The paper reports an investigation of the premise that modern HRM practices ‐ used to encourage and motivate the workforce of an organisation ‐ can be extended to the peripheral workforce of contractors and agency staff. Literature review of HRM identified Communications, Teamworking, Training and Performance Management as suitable topics for consideration. Under these headings the project investigated the views of peripheral workers and their supervising managers within a facilities management environment. The data reveal a highly positive response to the topics with a significant degree of consistency across all groups of respondents. All categories attracted high scores with Teamworking coming out as the most favoured. The creation of genuine teams across contractual interfaces is highlighted as a means to significant enhancement of service provision.