Maintenance performance: a case study of hospitality engineering systems Available to Purchase

Maintenance of hospitality buildings is complex and dynamic as the performance of the engineering systems is subjected to sensitive users’ requirements and high expectation of the top management for supporting the business. With detailed case studies drawn from a representative hotel, this paper presents the practices, work load and resource requirement for maintaining the engineering systems and the building. In‐house and contracted‐out maintenance, repair and retrofitting works are examined. Common failure modes and failure occurrence rates are reported. A concept of five strategic bases of maintenance is presented for the development of maintenance programmes. Performance indicators for measuring the effectiveness of maintenance are established for the hospitality engineering systems and applied in the hotel studied to illustrate the assessment of maintenance performance.