An analysis of teleworking centres in Spain

In this paper, we present the concept of telecentres as an aid to socio‐economic development in deprived rural and urban areas, and analyse the use of information technology in these workplaces. Numerous public and not‐for‐profit organisations are subsidising these initiatives as pilot development aid projects on a international scale. We have undertaken an empirical study on a Spanish scale with the following objectives: to know how many telecentres exist in Spain; to identify their state, category and organizational characteristics; to discover what services they offer; to determine the marketing strategies they employ; and to identify the principal factors that determine their success.