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Keywords: Corporate uniform
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Journal Articles
Into the light: effects of the presence of cleaning staff on customer experience
Available to Purchase
Journal:
Facilities
Facilities (2019) 37 (1-2): 91–102.
Published: 12 November 2018
... of the Netherlands. In the experimental condition, two cleaners collected waste and performed minor cleaning activities (i.e. empty trash bins, cleaning doors and tables) during the journey. After the first study, cleaners received hospitality training and corporate uniforms. Findings The presence of cleaning...
