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Keywords: Hospitality
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Journal Articles
Into the light: effects of the presence of cleaning staff on customer experience
Available to Purchase
Journal:
Facilities
Facilities (2019) 37 (1-2): 91–102.
Published: 12 November 2018
... of the Netherlands. In the experimental condition, two cleaners collected waste and performed minor cleaning activities (i.e. empty trash bins, cleaning doors and tables) during the journey. After the first study, cleaners received hospitality training and corporate uniforms. Findings The presence of cleaning...
Journal Articles
What is “good” hotel design?
Available to Purchase
Journal:
Facilities
Facilities (2001) 19 (1-2): 79–87.
Published: 01 January 2001
... of the methods utilised to forecast in advance its market appeal will, to some degree, remain subjective. An increase in investment to market test new concepts may be inevitable, nevertheless, as in any investment situation, consistent performance in this case by the specialist hospitality designer will prove...
Journal Articles
Journal:
Facilities
Facilities (2000) 18 (5-6)
Published: 01 May 2000
... © MCB UP Limited 2000 --> Leisure industries Sport Fitness Hospitality Health 26-28 September 2000, NEC Birmingham, UK Keywords Leisure industries, Sport, Fitness, Hospitality, Health International Leisure Industry Week (LIW) is the only show in the world...
