... that the tenants think the model is constructed to seize funds. Originality/value – The authors discuss a market-orientated approach to property management, namely, introducing internal rent models. It is more than a decade ago since internal rent was first introduced in the analysed public organisations...

... Tay can be contacted at: lindat@unsw.edu.au © Emerald Group Publishing Limited 2006 Competitive advantage Modelling Market orientation Strategic management Facilities The convention and meetings industry is today growing rapidly. While its absolute contribution to a country's...