...). This research, therefore, aims to establish the level of importance of critical success factors (CSFs) and performance measures in HM IC. A performance measurement tool (PMT) was also developed to improve the performance of the HM unit in IC. Design/methodology/approach The CSFs and performance measures...

...Krystin Zigan; Dia Zeglat Purpose The purpose of the paper is to demonstrate the value of intangible resources and, consequently, the importance of their integration into performance measurement systems applied in the hotel industry. Design/methodology/approach Based on a thorough literature...

... Limited 2008 Project brief Performance measures Strategic management The early stages of project development have been the focus of intense research and professional activity for a number of years. The need to establish client needs and then convert these into realistic project...

... Limited 2008 Strategic management Facilities Performance measures Modelling Case studies In many corporations, real estate and facilities management (FM) have evolved over the years from individual transaction based decisions about physical spaces. As such they tend to follow...

... Emerald Group Publishing Limited 2007 Performance management Airports Safety Benchmarking Performance measures Scotland The need for airport security and safety is now a major concern for all governments around the world. Terrorist activities are increasingly common...

... informed and balanced approach to performance measurement Design/methodology/approach The existing benchmarking and clustering techniques used within the NHS are examined. These reveal inadequacies in truly representing asset performance. Data envelopment analysis techniques are applied here to map...

... with all hours charged to the client, the team was effective in recovering labor expenses, but inefficient in deploying labor resources. © Emerald Group Publishing Limited 2006 Performance measures Benchmarking In the ongoing search for best in class process improvements metrics...

... for facilities benchmarking metrics. © Emerald Group Publishing Limited 2005 Benchmarking Office buildings Performance measures The term “efficiency” refers to the use that is made of resources in the attainment of outputs, expressed as a ratio of outputs over inputs. Efficiency is therefore...