... ‐ involves more risks because of its higher level of uncertainties during the inception, design and construction stages. These uncertainties do not, however, mean that quality standards in facilities management should be compromised. Like new construction works, total quality management (TQM) can likewise...

...Abraham de Zwart Argues that all TQM strategies have a finite life cycle and that thinking on quality is beginning to meet its limits. Asks how you motivate employees for yet another process of change. Discusses the role of the facilities manager and of education. The more complex technology...

... quality. Notes how this phenomenon is compatible with and can form part of a total quality management system for service organizations. © MCB UP Limited 1992 Cost control Facilities management Design Office furniture Participation TQM Customer service VOLUME 10 NUMBER 6 1992 Profits...

...Keith Alexander Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number...