Are you being served? The quality of business information provision in Scottish public libraries

Reports on a further study using unobtrusive testing of public library reference services in Scotland by undergraduates at Robert Gordon University. For this survey, a specific item of business information on a well‐known Scottish company was requested at various public libraries. Discusses the results of the survey under the headings of: physical location and setting of the issue desk; staff attitude;response to the enquiry; reference interview; search strategy and execution; advice/ information offered; and assessment of the quality of information provided.