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Journal Articles

Decoding digital payment apps adoption in India: insights from Best-Worst method and Chi-square automatic interaction detector

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Amit Kumar, Anupriya Kaur
Journal: Global Knowledge, Memory and Communication
Global Knowledge, Memory and Communication 1–18.
https://doi.org/10.1108/GKMC-10-2024-0672
Published: 12 March 2026
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Journal Articles

Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach

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Amit Kumar, Anupriya Kaur
Journal: Global Knowledge, Memory and Communication
Global Knowledge, Memory and Communication (2026) 75 (3-4): 1558–1580.
https://doi.org/10.1108/GKMC-11-2023-0419
Published: 18 July 2024
View article titled, Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach
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