... and system credibility values impacted MAL significantly, whereas the impact of the other values could not be confirmed positively. Analysis of the mediating effect of MAS identifies effects that have not yet been documented in the literature. Originality/value To the best of the authors’ knowledge...

...Amit Kumar; Anupriya Kaur Purpose This study aims to explore the influence of customer contact employees (CCEs) competencies (social, emotional and professional) on their service recovery performance (SRP) with mediation effect of internal marketing and moderation effect of industry/sector...

... by mediating university entrepreneurial support and entrepreneurial motivation. Data from 448 students were gathered from five Malaysian private institutions using a purposive sampling technique. Findings Findings indicate a robust association of student green engagement (stimuli) with green...

... equation modeling (SEM) through AMOS 20 revealed that work engagement facilitates all three facets i.e. task performance, contextual performance and adaptive performance of teaching professionals. Furthermore, SEM results established the partial mediating effect of information and communication technology...