... job performance (PJP). Design/methodology/approach Researchers followed a rigorous scale development procedure to ensure validity and reliability. Data was collected in the form of three samples of 300, 400 and 274 respondents to assess and validate the scale using Smart PLS 3. Findings...

...), Nunnally and Bernstain (1994), Hinkin (1995), Arnold and Raynold (2003) and Garg and Kumar (2017) highlighted the two stages of scale development and validation; first item generation and selection while second is scale confirmation as suggested by Joo and Lee (2010). Some other studies suggested four...