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Alison Baines talked to Diana Lamplugh about the Susie Lamplugh Trust she launched in memory of her daughter, the London estate agent who disappeared last summer while showing an empty house to a man posing as a potential buyer. The Susie Lamplugh Trust aims to raise money for action research to develop a training pack for men and women employees, designed to make men and women more aware of the signals each gives out and how they are interpreted.

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