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Keywords: Contextual emotional labor
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Journal Articles
Gender in Management: An International Journal (2013) 28 (4): 228–246.
Published: 07 June 2013
...Edwina Pio; Jawad Syed; Jawad Syed; Faiza Ali Purpose The aim of this paper is to examine contextual emotional labor, which is a long‐term emotional experience in response to conflicting demands of societal and organizational contexts. Design/methodology/approach Drawing on qualitative...
