Assessing performance (1): An outcome monitoring model

Measuring the outcomes of supporting housing is increasingly a concern for all supported housing providers. In the light of Supporting People and its implementation in April 2003, the need to demonstrate the effectiveness of support services has never been so great. The development of outcome monitoring by Bromford Housing Group has enabled the organisation to monitor the progress of tenants and residents receiving support and evaluate the success of the support provided to help people develop their ability to live independently. The outcome monitoring model was devised with the aid of the Housing Corporation's Innovation and Good Practice Grant programme, and was launched at a conference attended by registered social landlords and support organisations working with a variety of vulnerable clients.