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Volume 19, Issue 4
1 December 1993
Health Manpower Management Cover Image for Volume 19, Issue 4
Research Article| December 01 1993

TEAMWORK BRINGS TQM TO HEALTH CARE: LESSONS FROM THREE YEARS OF TEAM ACTIVITY Available to Purchase

Henry C. Anderson
Henry C. Anderson
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7158
Print ISSN: 0955-2065
© MCB UP Limited
1993
Health Manpower Management (1993) 19 (4)
https://doi.org/10.1108/EUM0000000001615

Looks at the Swedish American Hospital institutions in Rockford,Illinois, USA which serves 700,000 people. The system incorporates four clinics, three smaller hospitals and 230 physicians over a metropolitan area. Observes how the Juran influence has improved the process and discusses triumphs and failures of the system.

Keywords:
Health care, Hospitals, Teamwork, TQM, USA
© MCB UP Limited
1993
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