Describes how neuro‐linguistic programming (NLP) techniques helped employees of a Tube maintenance company during a period of major organizational upheaval.
Explains the background to NLP training among the learning and development team at Metronet Rail, and the use the team members made of the techniques.
Details, in particular, how good communication, listening and empathy skills proved invaluable as the significant organizational changes unfolded.
Reveals that NLP techniques also helped the learning and development team to develop individualized options to assist other people caught up in the change.
Highlights how NLP techniques can help people to develop as individuals, as well as employees, to the benefit of society as a whole, as well as individual employers.
Reveals how NLP training can help to get the best out of people during organizational change.
