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Purpose
– Highlights the risks employers face when employees use social media.
Design/methodology/approach
– Considers types of risks and suggests how they could be mitigated.
Findings
– Reveals that employers need two policies to manage risks associated with the use of social media; a policy covering business use of social media and another covering employees' personal use of social media.
Practical implications
– Guides managers in assessing the exposure of their organizations and clients to the risks identified.
Originality/value
– Raises the issue of organizational awareness and preparedness to undertake challenges posed by social media.
© Emerald Group Publishing Limited
2013
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