Netting know-how (retaining employees’ knowledge)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 3

Weinstein M.Training (USA), September/October 2010 Vol. 47 No. 5, Start page: 26, No. of pages: 3

Describes how US firms are retaining the knowledge of employees who have left the firm by documenting processes, bringing back retired employees to explain how things are done, and setting up information systems to capture the history of projects and “expert” knowledge. Gives examples of how firms have done this. Underlines the difficulty of using technology alongside traditional knowledge capture. Divides the process into a number of steps and describes how it has been done by McDonald’s USA LLC.ISSN: 0095-5892Reference: 40AA490

Keywords: Knowledge management, Organizational learning