Linking human resource management practices and customer satisfaction on product quality

Article Type: Abstracts From: Human Resource Management International Digest, Volume 21, Issue 3

Cantarello S., Filippini R. and Nosella A. The International Journal of Human Resource Management, October 2012, Vol. 23 No. 17, pp. 3906-3924, No. of pages: 19

Opines that, although research has addressed relationships between human resource management (HRM) practices and several firm performances, it remains rare for studies to assess the processes that may underlie such relationships. Aims to investigate the relationships between HRM practices and product quality by hypothesizing a mediating role of organizational commitment. Designs a conceptual model and construct hypotheses that are tested using structural equation modeling on data collected from an international sample. Contributes to the theoretical and empirical development of a model to explain and open the black box between skill-developing HR practices and quality performance. ISSN:0958-5192 Article type: Research paper Reference: 41AT765 (Permanent URL)

Keywords: Customer satisfaction, Human resource management practices, Product quality, Structural equations