Happy employees put Delta in the honors: Why hotels must listen to their staff

When Delta, one of Canada’s biggest hotel companies, appeared for the third consecutive year in a list of “The 50 best companies to work for in Canada” they knew they were doing something right. But being a place where people like to work did not just happen. Getting the right results involved, and continue to involve, a complex strategic approach to sustainable quality for their customers – something which does not, as yet, seem to have been taken on board by the majority in the hotel industry.