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Purpose

Highlights the improvement in the safety record of Birse Civils (NW) that resulted, at least in part, from a training program that won a regional training award in the most recent UK National Training Awards.

Design/methodology/approach

Gives the inside story of what gave rise to the training “need”, how the training was developed, the numbers and grades of employee trained, and the outcomes of the training.

Findings

Demonstrates that the four training programs described – site‐safety management, Construction Skills Certification Scheme, first‐aid training and “appointed person” training for lifting operations – have helped to bring about an almost unprecedented zero accident rate for the company.

Practical implications

Demonstrates how the training helped to improve flexibility, company reputation and employee morale at Birse Civils (NW).

Originality/value

Contains much to interest employers in high‐risk sectors such as construction.

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