This paper aims to examine four programmes that have won National Training Awards for Nando's Restaurants over the last two years.
The paper focuses on management coaching (which won an award in 2005), training new employees (2005), improving internal communications (2004) and the “buddy” system of training (2004).
The paper finds that the training has helped the company to retain a “family” feel and stay close to its values, despite rapid expansion from 40 restaurants, mostly in and around London, in 2001, to more than 100 restaurants throughout England today.
The paper indicates that an emphasis on training may go along with high staff morale, since the company has lower‐than‐average employee turnover for its sector, and was placed 33rd in the 2005 Sunday Times Top 100 Companies to Work For awards.
The paper highlights the value of training for all levels of employee – from newly hired restaurant workers to top management staff.
