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Purpose

Describes how an award‐winning training and development programme has helped to transform the culture and performance at Fenmarc, a UK vegetable processor and packer.

Design/methodology/approach

Describes the problems the company faced before the training initiative, the implementation of the training and development programme, and the main benefits that have accrued.

Findings

Reveals that, among the benefits, profit per employee has grown more than fivefold and innovation and continuous improvement have become common. The company is now in the top 20 of Asda's 3,000 own‐brand suppliers, and has Gold Supplier status.

Practical implications

Reveals that the company's approach to organizational development is unique in the fresh‐produce sector, which is dominated by entrepreneurial command‐and‐control type organizations

Originality/value

Shows that, partly as a result of the programme, the Fenmarc values and beliefs have become strongly implemented across the business.

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