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Purpose

Describes a media‐rich online course that helped to raise awareness of e‐mail best practice at international law firm Freshfields Bruckhaus Deringer.

Design/methodology/approach

Draws on information from Freshfields Bruckhaus Deringer and from Fuel, a compliance‐education specialist, which helped to design the course.

Findings

Reveals that the course was delivered in five weekly modules, each between five and ten minutes long, to enable the lawyers to fit the training into busy schedules. More than 2,000 staff undertook the training.

Practical implications

Highlights the effectiveness of e‐learning in a company with more than 2,400 fee earners across 18 countries.

Originality/value

Provides details of a course that was cost‐effective to design and deploy.

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