This paper aims to highlights the importance of knowledge management in modern organizations.
Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation.
Contends that many knowledge‐management schemes fail because the companies themselves lack a systematic approach to knowledge auditing. Highlights the importance of analyzing knowledge‐management needs, strengths, weaknesses, opportunities, threats and risks.
Highlights the importance of management creating an environment to promulgate, motivate and encourage employees to collaborate and share knowledge.
Argues that people are the most efficient carriers of knowledge where knowledge is highly tacit and difficult to codify. As a result, the organization can put effort into areas such as increasing the willingness of the employees to share information related to their job. This can be done through an incentive scheme.
