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Purpose

Describes the benefits that UK public‐relations and marketing‐communications company Chazbrooks Communications has gained from its commitment to work‐life balance.

Design

Details the comments of managing director Mandy Brooks, a vocal proponent of flexible working for many years.

Findings

Reveals how providing employees with a measure of control over when, where and how they work, has led to increased productivity and company loyalty. Highlights the importance of good internal communications and of keeping the technology simple.

Practical implications

Argues that the key to successful remote working is making sure that each individual can replicate his or her approach to work from any location.

Originality/value

Contends that, with flexible working, a “job for life” can still exist. Enlightened companies can once again make long‐term employment a real possibility.

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