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Purpose

Describes some of the policies that helped UK environmental consultancy ADAS to win best‐to‐work‐for prize in the Edie Awards for Environmental Excellence.

Design/methodology/approach

Concentrates on the company's approach to training and development, employee consultation and internal communications.

Findings

Details in particular the ADAS induction process, which helps new employees to feel a part of the organization and is seen as a key aspect of promoting employee retention.

Practical implications

Highlights the importance of good working relationships, rather than remuneration packages or frequent HR “initiatives”, in helping to create a good working environment.

Social implications

Emphasizes the importance not only of consulting employees, but of acting on the feedback received.

Originality/value

Details a number of policies that other firms with a geographically dispersed workforce may find helpful in cementing a sense of “belonging” to a single organization.

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