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Purpose

The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a UK insurance and investment company, to embed its organizational culture and increase employee engagement.

Design/methodology/approach

Explains the reasons for the training, the form it takes and the results it has achieved.

Findings

Reveals that linking business performance to values and culture was important to Engage Mutual, and that this was guaranteed by the bespoke planning of the workshops, which were then individually tailored as the program progressed.

Practical implications

Explains that the company has not only seen impressive changes to employees' attitude and energy, but also business projects have benefited financially with a significant and measureable return on investment.

Social implications

The paper highlights the skills, qualities and behaviors that can lead to success.

Originality/value

The paper offers six tips for companies to ensure that new executives are supported and that their first six months turn into future success.

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