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Purpose
– Reveals the policies and approaches that helped The Landmark London hotel to achieve champion status in the Investors in People awards.
Design/methodology/approach
– Explains the background to the awards and the consequences of winning. Provides comments from some of the hotel's employees.
Findings
– Highlights the hotel's policies in areas such as training and development, recognition and rewards, quality management, empowerment, career development and performance appraisal.
Practical implications
– Reveals that the hotel is passing on its best practice to businesses in other areas.
Originality/value
– Provides the inside story of award-winning HR at a five-star London hotel.
© Emerald Group Publishing Limited
2013
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