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Purpose
– Explains how a global employee-recognition program was introduced at InterContinental Hotels Group and the benefits this has brought.
Design/methodology/approach
– Gives the reasons for the program and explains how it was delivered through a partnership with Globoforce, a provider of social-recognition systems.
Findings
– Reveals that the Bravo employee-recognition program is helping to inspire and engage employees, measure and manage the company's winning-ways culture around the world and attract and retain talent.
Practical implications
– Explains how the program improves the service the hotel offers to its guests and so helps to increase profits.
Originality/value
– Reveals how InterContinental Hotels Group has harnessed the power of cloud computing to establish a truly global employee-recognition system.
© Emerald Group Publishing Limited
2014
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