– Observes how a learning program helped a new business created following the collapse of UK care-home company Southern Cross to deal with a legacy of poor management and damaged morale and their inevitable consequences for service quality.
– Explains the reasons for the introduction of the Touch learning program, the form it takes and the results it has achieved.
– Reveals that 24 bespoke courses have been created for the 15,000-strong workforce. There have been 250,000 course completions, taking around 228,000 hours in total. Around £4 million has been saved on training in the first year of the program.
– Describes how an effective communication program helped to secure support for e-learning among a workforce that had previously been less tech-savvy than the average.
– Highlights the particular advantages of the training program for a dispersed workforce where regulatory compliance is an important issue.
– Provides the inside story of how a training program helped to transform organizational culture and individual performance.
