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Purpose

– The purpose of this paper is to describes the management-development training program in operation at a UK trade distributor of plumbing and heating products and supplier of construction materials.

Design/methodology/approach

– Provides the reasons for the program, the form it takes and the results it has achieved. Includes interviews with people who have taken part in the program.

Findings

– Explains that trainees are exposed to every aspect of the business and culture from the start, by combining working in a branch with classroom training at the company’s management academy. Reveals that trainees are supported throughout the program by their placement manager, who helps in day-to-day activities; a coach from the senior-management team, who offers advice and guidance; and a mentor, many of whom have themselves been through similar schemes.

Practical implications

– Demonstrates how participants who are willing to roll up their sleeves, make decisions and use their initiative can expect to take on a management position within 12 months.

Social implications

– Highlights, in case-study interviews, the varied backgrounds of employees who have carved out successful careers with the company.

Originality/value

– Gives the inside story of a successful management-training program.

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