– Explains why performance evaluation designed for manufacturers is inappropriate for information technology organizations.
– Underlines the distinctiveness of the information technology workforce and provides the basis for an effective performance- evaluation system designed for these workers.
– Highlights the roles of consensus and transparency in setting and modifying evaluation criteria.
– Urges the need for a fair and open rewards and recognition system to run in parallel with reformed performance evaluation.
– Provides a way of updating performance evaluation systems to take account of the move from manufacturing to information technology-based jobs in many developed and developing societies.
– Reveals how best to recognize, reward and assess the performance of information technology workers.
