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Purpose

– This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

– This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

– This paper comments on the understanding and use of “right to request” flexible working arrangements, from both an employee and manager/organization perspective. There was a considerable knowledge deficit among employees making requests for flexible working, and also among their managers, and a high level of informality in the processing of requests. Managers play a critical role in structuring both the procedure and the substantive outcomes of flexible working arrangement (FWA) requests. Managers’ personal experience and levels of commitment to FWAs are critical in the process.

Practical implications

– The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value

– The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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