The world’s largest “ideapreneurshipTM”: Putting employees first so the customer never feels second

– This paper aims to describe how HCL Technologies has been recognized as Britain’s top employer for nine years consecutively.

– It explores the culture change in HCL Technologies and its revolutionary decision to put “Employees First, Customer Second”.

– A focus on employee engagement means that leaders engage, enable and empower people and is the key driver to develop and sustain a productive workforce.

– The paper details the unique culture, distinct people practices and differentiated interventions that give HCL Technologies the flexibility to align our strategy to a concentrated goal – to be simply the best in the market.