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Purpose

This paper provides guidelines for how leaders can use human resource department capabilities to improve organizational performance and related outcomes.

Design/methodology/approach

To develop these guidelines, existing best practices were examined and distilled into concise recommendations for organizational leaders.

Findings

Examination of best practices indicated three human resource areas for quality improvement in organizational outcomes: talent inventories, workforce planning and training/development processes.

Originality/value

This paper draws together multiple sources to provide ways for top leaders to better utilize existing human resource practices for improved workplace outcomes and strategic enhancements.

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