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Purpose

The purpose of this paper is to examine the onboarding process with reference to the change management model ADKAR to improve effectiveness.

Design/methodology/approach

Change management phases and project management phases of the ADKAR model are applied to onboarding process, and onboarding activities are analyzed.

Findings

The change management approach and project management approach provide a systematic design and implementation plan for onboarding.

Originality/value

HR professionals can plan a customized, systematic, and holistic onboarding program covering technical and non-technical aspects in terms of knowledge, skills, abilities, and behavior.

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