The purpose of this study is to identify factors which lead to resistance to change and those which have a positive effect on employees’ attitude towards change with Lean in higher education institutions.
Data is gathered from the responses of 723 administrative and technical staff in five public universities in Morocco to a questionnaire survey.
The results show that individual, group and organizational factors all have an effect on employees’ attitude to change with individual factors being the most important particularly curiosity and working conditions.
When introducing the Lean initiative attention should be given to training and the development of effective communication strategies to promote success.
This paper has an original approach by focusing on the preparation for organizational change and identifying factors which affect motivation for and resistance to change.
