Delivering the mail: General Physics (UK) Ltd

Delivering the mail: General Physics (UK) Ltd

Newman K. Industrial and Commercial Training (UK), 2005 Vol 37 No 7, Start page: 361 (4 pages)

Purpose – to show how training can be delivered effectively in situations where the priorities are constantly changing in response to numerous constraints or developments. Design/methodology/approach –describes how General Physics (GP) adopts a standard ISD methodology for all of our projects that allows a large degree of flexibility throughout the project lifecycle and enables us to react to client requirements quickly and efficiently. Findings – flexibility has been a key issue in the project, where technical issues and client priorities often forced changes particularly in the early days. Because this training is mission critical to Royal Mail it has been imperative that GP can be reactive to customer demands and creative in terms of outputs. The mixture of on-the-job, classroom based training and coaching combined with regular competency assessment has enabled GP to make continuous improvements throughout the project and proven to be the most effective delivery for this client. Practical implications – GP is becoming perceived as the training provider for bespoke materials handling equipment. Many equipment manufacturers would prefer to concentrate on their core business and therefore seek a quality training partner to support their client. This necessitates a good degree of trust and high-level communication skills and ultimately leads to long-term partnerships. Originality/value– the project gives an example of one company’s approach to training and performance improvement.Style: Case study

Keywords: Maintenance, Operations management, Training