Home improvement (HR at B&Q)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 3.

Crabb S. People Management, 4 October 2007, Vol. 13 No. 20, Start page: 32, No. of pages: 2

Purpose explains why B&Q was the winner in the People Management Award 2007 category for “Improving business through engaging staff”. Design/methodology/approach describes the employee engagement exercise that won the award for B&Q. Findings notes that employee engagement was part of a turnaround business strategy that also involved redundancies. Identifies ensuring that managers realise the importance of engaging staff, providing technical support and good communication, and developing an effective recognition system as playing key parts in the success of B&Q getting its staff behind its new business strategy. Originality/value profiles an award-winning employee engagement programme.ISSN: 1358-6297Reference: 37AA327

Keywords: B&Q, Business strategy, Employee attitudes,Motivation, Retail trade, United Kingdom