Helping ease the transition (post-change employee training)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 7

Schultz J.R. Quality Progress (USA), May 2008, Vol. 41 No. 5, Start page: 53, No. of pages: 6

Purpose – to present a programme for training employees in changed processes implemented in six-sigma projects. Design/methodology/approach –Emphasizes that employees cannot perform well unless they know what is expected of them and how tasks should be done, maintains that training should be part of any change initiative, and refers to Jung’s theory of learning, outlining perception, information gathering, judging, analysing, information processing,sensing and intuiting as part of learning. Discusses preferences of adult learners, tables a range of adult learner characteristics, and suggests techniques and practices appropriate for adult learners, advising that teaching material should be situation- rather than content-oriented. Lays out a four-step training cycle of preparation, planning, presenting and evaluating, lists questions to ask to ascertain the appropriate training method for a particular situation, covers several instructional methods, and provides a sample lesson plan. Concludes with a four-step teaching approach of arouse interest, engage the students, provide an opportunity for learners to try new methods, and transfer new knowledge to real-life situations. Originality/value – advice for change managers. ISSN: 0033-524X Reference: 37AN175

Keywords: Change management, Training, Six sigma, Teaching methods