Delivering quality globally (logistics provider DHL Supply Chains Path to Quality quality management programme)
Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 2
Hahn O. Quality World (UK), October 2011, Vol. 38 No. 10, Start page: 24, No. of pages: 5
Presents a case study, based on DHL Supply Chain, a logistics provider and a division of the Deutsche Post DHL Group, describing the company’s commitment to quality as a means of improving the consistency of its services throughout its global operations. Explains that the company has introduced a range of measures designed to embed quality in all its processes, notably through its Path to Quality (PtQ) program, which was introduced by DSC in 2010 as a quality-management system to address the inconsistencies that emerged through operating its logistics system across different locations globally. Records that the PtQ program provides: self-assessment; simplicity of process;consistency; sustainability; and transparency. Describes the 14 elements of PtQ,encompassing: policy, objectives and manual; customer management; resources and training; standard operating procedure; document management; responsibility and authority; internal communication; infrastructure and work environment; supplier management; CAPA (corrective/preventive action); internal assessment;performance management; management review; and continuous improvement. Illustrates the points made with brief case studies of the application of DHL’s PtQ approach at companies in the Philippines and Saudi Arabia. ISSN: 1352-8769 Reference: 40AT580
Keywords: Quality management techniques, Distribution management, Organizations, Supply chain management, Quality assurance, Transport management, Case studies
