... order book at a record high. Originality/value Shows that customer satisfaction has increased, and recruitment, selection and training processes have improved, since the launch of the program. © Emerald Group Publishing Limited 2007 Organizational change Brand identity...

...S.J. Ramlall © Emerald Group Publishing Limited 2006 --> Brand identity Culture techniques Discount stores Human resource management Retailing Strategic HR management creates value at Target Ramlall S.J. Journal of Organizational Excellence, Spring 2006...