Page 1 | Search Results | Human Resource Management International Digest

1-1 of 1

Sort by

Journal Articles

Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

Human Resource Management International Digest (2004) 12 (1): 12–13.

https://doi.org/10.1108/09670730410516380

Published: 01 January 2004

... methods Building societies When the UK’s largest building society needed to train staff for its network of regional call centers, it decided that a logical way of delivering the necessary skills was ... over the telephone. One manager who had been deeply involved in the session, listening...

View article titled, Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

Add to Citation Manager for Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

Update search

NARROW

Format

Journal

Type

Date

Availability

Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

Email alerts

Update search

Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

Email alerts

Sharing Unavailable